Receptionist Flow
Contact Center Ops
Fonseca Law Firm
Mon - Fri: 8:30 AM – 5:30 PM EST
Sofia Reyes
Receptionist Agent #AG-104
Manage law firms, inbound telephone lines (DIDs), caller categories, scripts, routing, and report layouts.
8 DIDs
3 mapped to firms
5 ready to assign
| Law Firm | Inbound Phone Lines | Caller Categories (1-to-N) | Report Layout & Delivery | Live Transfers | Actions |
|---|---|---|---|---|---|
Fonseca Law Firm
FIRM-FONSECA
Immigration Law, Naturalization, Family Petitions, Deportation Defense |
+1 (305) 555-0100
+1 (305) 555-0194
|
9 Categories
CC-01CC-02CC-03+6 more |
description
Standard Intake Summary
intake@fonsecalaw.com |
check Enabled (4 desks) | |
Harrison & Sterling Injury Law
FIRM-HARRISON
Personal Injury, Motor Vehicle Accidents, Premises Liability |
+1 (813) 555-0911
|
4 Categories
CC-01CC-02CC-04+1 more |
description
Standard Intake Summary
dispatch@harrisonlaw.com |
Disabled by Policy |