VConnect
Receptionist Flow
Contact Center Ops
verified
Active Law Firm
Fonseca Law Firm
Mon - Fri: 8:30 AM – 5:30 PM EST
Firm:
Fonseca Law Firm
- Fonseca Law Firm
- Harrison & Sterling Injury Law
Station Standby
•
Ready for Inbound Calls
SR
Sofia Reyes
Receptionist Agent #AG-104
security
Role-Based Access Control (Section 04 Access Rule)
Receptionist agents do not retain unrestricted access to completed call archives. Only authorized Operations Supervisors, Administrators, and authorized firm personnel can access historical records and delivery logs.
Total Calls Logged
5
100% TraceableReports Delivered
4
Automated DispatchDelivery Retries / Failures
1
Action RequiredIncomplete / Disconnected
0
Preserved in ArchiveControlled Internal Call Records Archive
Filter by law firm to verify firm-level record isolation (FR-01, FR-02).
Filter Firm:
| Call ID | Firm | Caller Name | Category | Reason | Action | Delivery Status | Actions |
|---|---|---|---|---|---|---|---|
| VC-2026-1039 | Fonseca Law Firm | Alejandro Duarte | CC-01 | Consultation regarding family preference petition (I-130). | RequestCallback | Delivered | |
| VC-2026-1040 | Fonseca Law Firm | Beatriz Morales | CC-02 | Inquiry regarding USCIS receipt notice for I-485 interview date. | TakeMessage | FailedRetryPending | |
| VC-2026-1041 | Fonseca Law Firm | Legal Leads Marketing Group | CC-08 | Digital marketing / SEO solicitation for law firm rankings. | EndCallSpamOrIrrelevant | Delivered | |
| VC-2026-2001 | Harrison & Sterling Injury Law | Marcus Vance | CC-01 | Rear-end collision on I-4 in Tampa; asking to speak with an attorney. | RequestCallback | Delivered | |
| VC-2026-2002 | Harrison & Sterling Injury Law | State Farm Adjuster (K. Rollins) | CC-04 | Requesting property damage release form for client vehicle inspection. | TakeMessage | Delivered |
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Data Retention & Deletion Policy (Pending Approval by Kenny & Lourdes)
Status: Draft Policy
A retention period of 60 to 90 days for call records and reports has been proposed. Per Section 14 Decision Matrix, retention rules and audio recording permissions will be formalized prior to production launch.