VConnect
Receptionist Flow
Contact Center Ops
verified
Active Law Firm
Fonseca Law Firm
Mon - Fri: 8:30 AM – 5:30 PM EST
Firm:
Fonseca Law Firm
- Fonseca Law Firm
- Harrison & Sterling Injury Law
Station Standby
•
Ready for Inbound Calls
SR
Sofia Reyes
Receptionist Agent #AG-104
Call Reports & Delivery
Select Record:
Firm: Fonseca Law Firm
mail
What Fonseca Law Firm Receives in Their Inbox
Zero unasked or internal-only fields
send
Automated Email Dispatch
Status: Delivered
Call ID: VC-2026-1039To:
intake@fonsecalaw.com, lourdes@fonsecalaw.com
CC:
lourdes@fonsecalaw.com
Subject:
[VConnect Call Report] Fonseca Law Firm — CC-01 — Alejandro Duarte (VC-2026-1039)
Fonseca Law Firm
Receptionist Call Report • Powered by VConnect
October 28, 2026
07:47 PM (2:25)
Caller Information
Caller Name
Alejandro Duarte
Caller Classification
CC-01 — New / Possible Client
Callback Phone
(305) 555-0811(Same as incoming)
Email Address
aduarte@email.com
Reason for Call
Consultation regarding family preference petition (I-130).
Caller's spouse became a U.S. citizen last month; asking about filing timeline and initial consultation fee.
Action Taken & Disposition
Action:
Request a Callback
Intended Recipient:
Intake Team (intake@fonsecalaw.com)
Call handled by Agent: Sofia Reyes
Submitted: 10/28/2026 19:50
lock
Internal VConnect Telemetry (Excluded from Firm-Facing Report per Section 07 Step 7)
Agent Urgency Assessment:
Standard
Internal Agent QA Notes:
None recorded
Email Delivery Tracking
Delivered
Recipients: intake@fonsecalaw.com, lourdes@fonsecalaw.com
Call ID: VC-2026-1039
Agent: Sofia Reyes
Handled Duration: 02:25
history
Audit Trail & Event Log
19:47:01 - Incoming call answered by Sofia Reyes
19:50:01 - Record submitted and validated
19:50:01 - Email report delivered successfully